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Benefits of Participating

Benefits to your library users

  • Reference and information services when, where, and how your patrons need it
  • Library services provided beyond your library’s normal hours
  • Meets your library users when and where they have an information need
  • Offers 24/7 statewide and global support for whenever your library users have questions

Benefits to your library

  • Adds additional reference access points for higher statistics
  • Demonstrates your library’s willingness to go beyond traditional services to meet their 21st century information needs
  • Potential to reach new library users
  • Furthers your mission and vision statements, offering an additional point of outreach
  • Increases your own profile, while being part of an innovative and popular statewide collaboration

Benefits to your staff

  • Cutting-edge reference skills for library staff members
  • Improves staff reference skills through training, mentoring, and collaboration
  • Connect with hundreds of reference staff throughout Pennsylvania
  • Get access to subject experts for those challenging questions

Benefits to participating libraries

  • Receive your own, customizable, virtual reference service
  • Ability to offer live virtual reference, as well as email and text reference
  • Demonstrate relevance by meeting patrons when and where they have a question
  • Provide a new, online library service at little cost
  • Knowledge that by contributing a few hours of staff time a week, you will be helping to provide library services to all Pennsylvania residents

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This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and
through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.  

The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

Pennsylvania Department of Education                         Institute of Museum and Library Services