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Reports and Statistics

 

 

  • Local Statistics for Libraries that Contribute Staffing:
    1. Login to LibAnswers [https://powerlibrary.libapps.com/libapps/login.php]
    2. For Online Statistics (live chat):
      a. Navigate to the LibChat tab from top menu and select Statistics
      b. Manipulate the filters as needed to view your statistics
    3. For Offline Statistics (tickets, chat follow-ups, SMS):
      a.  Navigate to the Stats tab from top menu and select Tickets
      b.  Manipulate the filters as needed to view your statistics
    4. For more detailed information on accessing your CWAL statistics, please see the CWAL Site Coordinator User Guide, pages 43-49.