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Reports and Statistics



  • Local Statistics for Libraries that Contribute Staffing:
    1. Login to LibAnswers []
    2. For Online Statistics (live chat):
      a. Navigate to the LibChat tab from top menu and select Statistics
      b. Manipulate the filters as needed to view your statistics
    3. For Offline Statistics (tickets, chat follow-ups, SMS):
      a.  Navigate to the Stats tab from top menu and select Tickets
      b.  Manipulate the filters as needed to view your statistics
    4. For more detailed information on accessing your CWAL statistics, please see the CWAL Site Coordinator User Guide, pages 43-49.

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This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and
through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.  

The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

Pennsylvania Department of Education                         Institute of Museum and Library Services