Chat with a Librarian is Pennsylvania’s statewide live chat reference service and is free to all residents of Pennsylvania 24 hours per day, 7 days per week. Libraries interested in contributing staff time to Chat with a Librarian benefit by being able to directly serve their own customers on chat, are able to follow-up with their own customers after chat sessions have concluded, and have access to the chat software that also can be used to provide local email-based reference.
CWAL collaborates with 45 institutions that contribute staff time, and represents over 350 library locations!
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and
through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.
The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.
