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Chat with a Librarian - General

Chat with a Librarian - Overview

Chat with a Librarian is Pennsylvania’s statewide live chat reference service and is free to all residents of Pennsylvania 24 hours per day, 7 days per week. Libraries interested in contributing staff time to Chat with a Librarian benefit by being able to directly serve their own customers on chat, are able to follow-up with their own customers after chat sessions have concluded, and have access to the chat software that also can be used to provide local email-based reference.

CWAL collaborates with 45 institutions that contribute staff time, and represents over 400 library locations!

Chat with a Librarian - Participating Libraries

  • Abington Township Public Library
  • Albright College
  • Allegheny County Libraries
  • Allentown Public Library
  • Alvernia University
  • Berks County Public Library
  • Bethlehem Area Public Library
  • Bucks County Community College
  • Bucks County Free Library
  • Cambria County Library System
  • Carlow University
  • Carnegie Library of Pittsburgh
  • Chester County Library System
  • Cumberland County Library System
  • Dauphin County Library System
  • Delaware County Community College
  • Delaware County Library System
  • Drexel University
  • Duquesne University
  • Erie County Public Library
  • Franklin County Library System
  • Free Library of Philadelphia
  • Hamlin Memorial Library
  • Harrisburg Area Community College
  • Harrisburg University of Science & Tech
  • Holy Family University
  • Huntingdon County Library
  • Kennett Library
  • La Salle University
  • Lackawanna County Library System
  • Lancaster Bible College
  • Library System of Lancaster County
  • Margaret R. Grundy Memorial Library
  • Montgomery County Community College
  • Montgomery County Public Libraries
  • Saint Francis University
  • Schlow Centre Region Library
  • Somerset County Library
  • State Library of Pennsylvania
  • WAGGIN Washington District Libraries
  • Warren Library Association/ Warren County
  • Washington and Jefferson College
  • Westmoreland Library Network
  • Western Pocono Community Library
  • York College of Pennsylvania

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This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and
through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.  

The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

Pennsylvania Department of Education                         Institute of Museum and Library Services