Librarians protect the privacy of users and their questions. A name is used to identify a CHAT session and to communicate with the user. Users do not have to identify themselves by their real names. Names are stored in session transcripts and deleted after 90 days. For statistical reporting, we track the number of sessions by zip codes.
Phone numbers and email addresses are not required. A user may choose to provide a phone number or email address in the course of a CHAT. These are used only in the provision of service from this site and are deleted after 90 days. Phones numbers or email addresses provided during CHAT are never sold or provided to any other entities.
Phone numbers and email addresses are used only to
In the course of a CHAT, a librarian may ask for information regarding purpose (for instance, is this for a homework assignment?), or reading or grade level. Such incidental information will be used only to identify appropriate resources only.
Transcripts are only used to
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and
through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.
The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.