The software we will be using for this assignment is Springshare's LibAnswers. LibAnswers is an all-in-one virtual reference platform that enables libraries to provide both synchronous (live chat) and asynchronous (email/SMS) reference services. While users can access a library's virtual reference service from a variety of channels (chat widget, email form, SMS, social media, etc.), all of those service points are collected in LibAnswers and responded to from there.
The name LibAnswers refers to the platform itself. The synchronous live-chat portion of the software is called LibChat.
Welcome to your LibAnswers dashboard! It's from this page that you will:
To access LibChat:
To access LibAnswers tickets:
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and
through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.
The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.